After placing your order, you’ll receive a link to upload your photos. We recommend 3–5 high-resolution images: front-facing, profile, and back. If you have a specific pose in mind, let us know!

Our artists are skilled at interpreting personality. While clear photos are best, we can work with you and your descriptions to find the soul in the blur. We’ll send you a preview of the sculpture for approval before final firing.

Currently, we offer a selection of Signature Curated Scenes (like "The Sunlit Garden" or "The Cozy Rug"). While the scene elements are fixed for now, the artisan hand-sculpts your pet to fit perfectly within your chosen environment.

The industry standard is 1 lb of body weight = 1 cubic inch of ashes. Our 950ml sanctuary holds approximately 58 cubic inches, making it ideal for pets who weighed up to 50 lbs.

We recommend choosing a size with a little "breathing room." If you have a larger companion (like a 70lb Golden Retriever), please contact our consultants for a custom-sized base option.

Yes. Many pet parents also place a collar, a lock of fur, or a small handwritten note inside the secure chamber.

Your peace of mind is our highest priority. Each of our sanctuary bases is equipped with a high-grade silicone gasket designed to create a tight, moisture-proof seal.

However, we understand that for many pet parents, "secure" is more than a feature—it’s a promise. To provide that ultimate level of permanence and security, every order includes a professional-grade sealing adhesive at no extra cost.

By applying a small amount of this glue to the rim before closing, you can create a permanent, tamper-proof seal, ensuring your beloved companion’s remains are protected forever against accidental spills or environmental changes.

We craft our sanctuaries to stand the test of time. The core elements—our hand-painted sculptures and high-fire enamel jewelry—are UV-resistant and chemically stable, meaning they will never fade, yellow, or crack, even after decades of display.

However, for our Nature-Inspired Collections that feature real preserved botanicals, please note that natural flowers may gently soften in color over the years due to their organic nature.

We believe memories should stay vibrant. If you feel your sanctuary’s dried flowers need refreshing, simply place a new order for any item in our shop and leave a note in the checkout. We will happily include a complementary set of fresh preserved flowers to restore your sanctuary’s original beauty at no extra cost.

Quality cannot be rushed. Because each figure is hand-painted and fired multiple times, the process typically takes 4–6 weeks. We’ll keep you updated with progress photos along the way.

Yes, we ship worldwide with tracked, insured, and discreet packaging to ensure your memorial arrives safely.

We believe receiving your memorial should be a moment of peace. Your sanctuary arrives in a beautifully designed, respectful package with a memorial candle and a guide to help you through the placement ritual.